Refund policy

Is it possible to return my order?
Yes. If you are not satisfied with the items you have ordered, you may return them within 30 days of
receipt, provided the following conditions are met:
• The order still contains all appropriate parts and components, and the packaging is intact.
• Only normal handling of the product is evident; breakage due to careless handling is excluded.
• Products for which hygiene is important have been thoroughly cleaned before being returned.
• The product is reported as defective immediately upon receipt.

We offer two return options:
1. Partial Refund + Keep the Product — If you are not fully satisfied but prefer not to return the item,
we can offer you a partial refund. You may keep the product without returning it.
2. Full Refund Upon Return — If you prefer a full refund, you must return the product undamaged to
our warehouse overseas. The customer is responsible for all return shipping costs.

Important:
• Returns must first be registered by contacting us; never send a return to the sender's address
without our confirmation.
• We recommend using Track & Trace for returns. We are not responsible for lost returns.
• If a parcel is refused or not collected, it will be automatically returned to the supplier. In such cases,
we reserve the right to deduct £15 from your refund.
• A return will be processed within 7 working days after receipt, provided all conditions are met.

How can I return my order?
If your order meets the conditions above, please initiate the returns process by sending an email to:
support@viamelle.com
Include in your email: order number, reason for return, photo of the product (in case of damage), your
full name and address. After receiving your email, we will provide you with the correct return address.

Please do not send the item back to the sender's address.